Rhi Gibson Trauma Informed Counselling

RHI GIBSON
counselling

AASW accredited social worker 487620

Privacy Policy
Rhi Gibson Counselling
Effective Date: January 2022

At Rhi Gibson Counselling. we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information such as:

Name, address, phone number, and email address
Date of birth and gender
Emergency contact details
Medical history, mental health information, and other relevant health data
Payment and billing information
Any other information you provide during sessions or via forms

We collect this information directly from you, from third parties with your consent, or through our website and communication channels.

2. Use of Personal Information

We use your personal information for the following purposes:

Providing counselling and support services
Managing appointments and administrative processes
Processing payments and issuing invoices
Responding to inquiries and communicating with you
Ensuring compliance with legal and ethical obligations
Improving our services and operations

3. Disclosure of Personal Information

We do not share your personal information with third parties except:

With your consent
When required by law, such as mandatory reporting obligations
To protect your safety or the safety of others
With healthcare providers or other professionals involved in your care (with consent)

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your data is stored securely in electronic or physical formats with access restricted to authorised personnel.

5. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. If you wish to access or update your information, please contact us using the details provided below.

6. Retention of Personal Information

We retain personal information for as long as required to fulfil our professional and legal obligations. When no longer needed, we securely destroy or de-identify the information.

7. Website and Online Privacy

When you visit our website, we may collect non-identifiable information such as IP address, browser type, and cookies for analytical and functional purposes. You can disable cookies through your browser settings.

8. Complaints and Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Rhi Gibson Counselling
Email: mail@rhigibson.com.au
Phone: +61403685353
Address: 55A Old Cleveland Road, Greenslopes, QLD, 4120

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

By using our services, you acknowledge and agree to the terms of this Privacy Policy.

RHI GIBSONcounselling